FAQ
How long does delivery take?
Within the UAE: 2 to 4 working days from order confirmation. GCC countries (Saudi Arabia, Kuwait, Qatar, Bahrain and Oman): 3 to 7 working days. Delivery may take a little longer during peak seasons and public holidays.
Is delivery free?
Yes. Delivery is free on all orders within the UAE and the GCC. We ship with Aramex.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email or SMS so you can follow your delivery with Aramex.
Can I pay in installments?
Yes. You can split your payment with Tabby or Tamara, or pay by card.
How do I find my size?
Every product page has a size chart and a guide on how to measure yourself. If you are unsure, message us on WhatsApp at +971 54 714 5179 and we will help you choose.
Can I exchange or return my gown?
Within the UAE, you can exchange your gown within 7 days of delivery (AED 30 fee), or return it for a refund within 7 days (AED 50 fee). The gown must be unworn, unwashed and unaltered, with all original tags attached and the invoice included.
Orders that used a discount code or were bought during a store offer can be exchanged only; they cannot be refunded. Orders shipped outside the UAE are final sale and cannot be exchanged or returned.
How much does an exchange or return cost?
An exchange costs AED 30. A return costs AED 50, deducted from your refund. When you exchange, if the new gown costs more you pay the difference, and if it costs less we refund the difference. If the gown is defective or you received the wrong item, we cover all costs.
When will I receive my refund?
Within 14 working days after we receive the gown, to your original payment method. Orders paid with Tabby or Tamara are refunded through Tabby or Tamara.
My gown arrived with a defect. What should I do?
Contact us within 48 hours of delivery with photos of the issue, and we will find a suitable solution for you.
Are online prices the same in your boutiques?
No. Prices, discounts and offers on our online store are exclusive to online orders and are not valid in our boutiques.
How can I contact you?
WhatsApp: +971 54 714 5179
Email: support@faizcouture.com
